RETURN & REFUND POLICY

Thanks for shopping at Mart to Five.
If you are not entirely satisfied with your purchase, we're here to help.

MART TO FIVE will happily refund your purchase or replace any products which falls below the high standard you expect. Please return it to our office at Ara Damansara for a replacement or refund within [5] calendar days to  from the date you received it.
Products could be refunded at MART TO FIVE if below conditions are met:
a) Original receipt is provided
b) Products are still in good condition in original packaging
c) Price tag is not removed (if any)
d) We require state-issued photo identification for returns. If you choose not to provide us with an ID, we will not accept the return. We reserve the right to not give refunds, even if the original receipt is presented.

This policy does not apply to:
a) Frozen and chilled food
b) Fresh Produce
c) Perishable and/or semi-perishable goods
d) Clearance products
e) Bulk items
f) Expired products while they expired in customer’s possession after purchase

Upon receipt of your Order, if you discover that there are issues with your Order (e.g. wrong order, defective order, or missing items) please contact customer support via email at customerservice@marttofive.com. In some cases, Mart to Five may request for photographic proof and/or additional information to properly investigate the issue with your Order. If we determine that the Order and/or Goods you received are not of satisfactory condition or quality, we will compensate you for your Order or parts of your Order.

Refund Process
When using credit or debit card, your refund will be paid back into your card in accordance with the bank’s standard practices. Please note that each issuer bank will have different time periods to reflect on the refunded sum in your bank account/ statement.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.